Frequently Asked Questions

Question What safety precautions are you taking for the order to be delivered in a safe way?

We have implemented additional health and safety measures in our warehouse to ensure a safe working and shopping experience for all our teams
- Health checks: our teams will complete health checks daily before their
- Social Distancing: we are adhering to social distancing guidelines and
wearing face masks
- Regular Sanitization: our warehouse is being sanitized and surfaces are
disinfected after use with alcohol-based supplies.
- Safe Delivery: our Delivery staff partners follow stringent health protocols
and we are encouraging contact less delivery through prepaid orders only.

Question How can I get in touch with the customer care?

You can email us on or you can give us a call on +91-----------.

Question Do you have an in-store pickup facility?

We do not have an in-store pickup option at the moment. We shall ship all our orders through our registered delivery partner.

Question What payment methods do you accept?

We accept all credit and debit cards (International as well). We also accept net banking.

Question Can I change the shipping address of the order?

Once the order has been placed, the shipping address cannot be changed.

Question Can I exchange/ Return my products?

We have a strict NO exchange/return policy.

Question Where can I find the garment requirements?

You can find the garment measurements in our size guide. The size guide has been placed on every product page.

Question Who will deliver my order?

We use registered courier partners for delivery of our products.

Question Which countries do you deliver?

Currently we deliver in USA, UK and Australia. Kindly get in touch with our customer care team if you wish to get your order delivered elsewhere.

Question Do I have to pay customs and import charges for my order?

For any international orders, the customs and import charges shall be paid by the customer. Mrunalini Rao is not responsible for these charges.

Question Do you offer a credit note?

No, we do not offer any credit note or store credits.

Question Can I place an order for an item that is out of stock?

Kindly connect with our customer care for the same.

Question What are your shipping charges?

We have free shipping for all products across India.

Question What if I’ve received a damaged item?

If you’ve received a damaged product, kindly take pictures of the same and email/contact the customer care within 24 hours of delivery.